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How to reset password in the app

Recover App Password

When a user requires to log in to the application and does not remember the password they registered, there is the possibility to create a new one. 

To do so, just go to the screen Log in and instead of filling in the information fields, you have to select "Forgot your password”. When you do this, you will be asked for the email that your account has registered, you have to enter it correctly and press the button "Send code”, It will immediately ask for a code for what it is VERY IMPORTANT do not leave that screen and in another application check your email account to take note of the code that you will receive from the mail and enter it on the screen where it is requested and press "Submit”. Then you just have to enter and confirm the new password, it must contain a minimum of 8 characters validating the use of uppercase and lowercase letters and to finish you just have to press SAVE.

Once the previous process is done, you can log in with the new password.

To learn more, watch the video.