Customer Success

At BeepQuest we make sure that our clients obtain the desired results using our tool, which is why we have well-defined processes and a team obsessed with giving you the best care. Our OnBoarding process is designed to guarantee the success of the use of the tool

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On Boarding Workshop

En BeepQuest we have a team of Customer Success trained to help you implement your processes within our platform, we not only tell you how to do it, we advise you on the best way to generate it. We guarantee that the data obtained through the capture of information will not only allow you to control and monitor your operation, also through the analytics obtained you will have your eyes on the areas for improvement, which will facilitate decision-making and will be reflected in your productivity.

Deployment

Once the configuration phase has been completed and the necessary pilot tests have been carried out to adjust the application, a very important phase follows: The deployment. During this period the Customer Success assigned to your project will accompany you throughout the process by the support area, to ensure that all users learn to use the tool correctly, we will have online sessions and provide audiovisual material in order to motivate them and understand that BeepQuest is a tool designed to make your job easier.

Training

Another important area within BeepQuest To guarantee the success of your implementation, it is the training team who work hand in hand with our Customer Success, you decide at what time of the OnBoarding the control panel administrators will take the sessions in which they will learn in detail all the functions available within the tool, you also have BeepQuest Academy a section within our website which is constantly updated, where you will find all the necessary information about how to configure the different functions of the tool.

constant accompaniment

After having completed the implementation and start-up of your processes, it is important that you know that you have the support of your Customer Success During the entire subscription, we are at your service for any advice you need to improve existing processes or configure new processes within the tool, the most important thing for us is that you get the most out of our platform.